After an Office Gaffe, Several Ways to Say You're Sorry
After an Office Gaffe, Several Ways to Say You're Sorry

The Wall Street Journal.

The apology needs to be direct and the offender should take full responsibility, says Marilyn Puder-York, Ph.D., a psychologist and executive coach.

It should convey: “I recognize what I did was inappropriate, I recognize it had impact I didn’t intend, no one is blaming the universe or a bad night’s sleep,” she says.

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